The customer words

What customers actually call these things.

The part

What it is

Collected from support tickets, search queries and sales calls. It is usually different from the internal vocabulary and usually simpler.

Where they diverge, the decision to keep the internal word is legitimate and should be made rather than defaulted to.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.

Customer term
What they actually call it.
Text shared type
Source
Where it was observed — tickets, search or calls.
Source shared type
Adopted
Whether the organisation switched to it, kept its own, or uses both.
Choice shared type