Keeping it · The recovery · Element
The response
What is offered when the promise is not kept.
The part
What it is
Decided in advance and proportionate to the failure, so that it does not depend on how well the customer complains.
Acknowledgement usually matters more than compensation, and it is free.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.