KPI management · Definitions · Component
The calculation
How the measure is computed, including what is included and excluded — because the exclusions are where the disagreements live.
The deliverable
What it is
The formula is the easy part. What counts as a customer, when a sale is counted, and which records are excluded are the parts that produce different answers.
Timing is the most common source of disagreement: the same measure counted on order, on delivery and on payment gives three different figures, all correct.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
Timing is the most common source of two teams reporting different numbers for the same thing.
The other components in definitions
The reproducibility test
Evidence that two people get the same answer from the same definition — the only test that establishes a definition is complete.
LearnThe version record
How the definition has changed, and where the trend breaks as a result.
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