Segment value · The lifetime value · Element
The value
The resulting figure, on contribution rather than revenue.
The part
What it is
Spend times duration times margin, less the cost to serve. Each component should be visible so a disagreement can be located.
A range is more honest than a point, particularly where duration is estimated.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the lifetime value
The spend
What a customer in this segment spends per period.
LearnThe duration
How long a customer in this segment stays.
Learn