Channel handovers · The context loss · Element
The lost
What does not survive the handover.
The part
What it is
Who they are, what they were trying to do, what has already been tried, and what they were promised. The last is the most damaging to lose.
Established by asking the receiving side what they had when the case arrived.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the context loss
The repetition
How often the customer says the same thing twice.
LearnThe remedy
What would stop the loss.
Learn