Escalation · The trigger · Element
The authority
Who can escalate.
The part
What it is
The person handling the case, without asking. Requiring permission to escalate delays every escalation by the time it takes to obtain it.
Where escalation is discouraged culturally, the trigger will be applied late whatever the policy says.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.