Resolution · The repeat rate · Element
The cost
What repeats cost.
The part
What it is
Twice the handling cost and considerably more than twice the customer’s patience.
The total across a year is usually enough to justify fixing the underlying cause.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the repeat rate
The rate
How often people come back.
LearnThe worst categories
Which kinds of case produce most repeats.
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