Attribute · Quantity
Number
A bare quantity, with a unit but without a target attached.
The type
What it is
A number reports. It says how many, how long, how large — and stops there. What it does not do is say whether that is good, which is the job of Measure.
Keeping the two apart is what stops a dashboard from quietly becoming a scoreboard nobody agreed to.
How it is recorded
The value with its unit. Where the unit is not obvious from the field, it belongs in the value.
Examples
- 11 words
- 340 customers
- 3 open initiatives
The usual mistake
Reporting a number without its unit. It survives one conversation and then means nothing.
Shared across the framework
Where this type is used
286 places in the framework carry this type. Each names it locally; the definition stays here.
Goal Core18 places
- Word countPurpose · Reason for being · The purpose statement · The sentenceA crude but reliable check — growth over successive versions signals unresolved thinking.
- LevelPurpose · Reason for being · The laddering record · The rungsShows how far the thinking travelled before it settled.
- Current valuePurpose · Stakeholder rationale · Value statement per group · EvidenceWhere the indicator stands now.
- CountPurpose · Alignment · The alignment review · What it changedHow many decisions were altered or stopped.
- Starting valueShort term goals · Quarterly objectives · The measure per objective · The baselineWhere the indicator stood at the start of the quarter.
- Final valueShort term goals · Quarterly objectives · The review record · The scoreWhere the measure ended.
- Times movedShort term goals · Milestones · The milestone schedule · SlippageHow often it has been rescheduled.
- Signal thresholdShort term goals · Leading indicators · The indicator set · The thresholdsThe movement that counts as meaningful.
- Current positionLong term goals · Long-range ambition · The ambition statement · The gapWhere the organisation stands today in the ambition’s own terms.
- Required positionLong term goals · Long-range ambition · The ambition statement · The gapWhat the destination implies.
- Times reassignedTactical goals · Ownership · The ownership record · The handoverHow often ownership has changed.
- Goals under itStrategic goals · Strategic themes · The theme set · The weightHow many goals it contains.
- Times movedStrategic goals · Horizon and measures · The horizon · The movementHow often it has been changed.
- Met atStrategic goals · Horizon and measures · The primary measure · The thresholdThe value that counts as achieved.
- Partially met atStrategic goals · Horizon and measures · The primary measure · The thresholdThe value that counts as substantially achieved.
- BaselineStrategic goals · Horizon and measures · The primary measure · The thresholdWhere the measure stood when the goal was set.
- FloorStrategic goals · Horizon and measures · Supporting measures · The guardrailsThe level below which it must not fall.
- Removed last reviewStrategic goals · Horizon and measures · Supporting measures · The reviewHow many measures were dropped.
Business Core43 places
- HeadcountHR · Workforce planning · The capability map · The depth recordThe raw count is what makes single-point dependencies visible without any further analysis.
- Depth neededHR · Workforce planning · The demand forecast · The requirementDistinguishes needing the capability at all from needing it at scale.
- ShortfallHR · Workforce planning · The gap analysis · The gapThe size determines whether this is a hiring problem or an organisational design problem.
- ExcessHR · Workforce planning · The gap analysis · The surplusQuantifies what would otherwise be described in adjectives.
- WeightHR · Recruitment and selection · The assessment design · The criteriaWeighting set in advance stops the most recent impression dominating the decision.
- ScoreHR · Recruitment and selection · The decision record · The scoresThe raw value, kept unrounded so aggregation does not hide disagreement.
- PopulationHR · Retention and engagement · The turnover record · The segmentationGuards against reading a rate computed on a handful of people as a trend.
- Minimum group sizeHR · Retention and engagement · The engagement read · The instrumentThe threshold below which results are not published, which is what makes anonymity real.
- OccurrencesHR · Retention and engagement · The exit findings · The patternHow many departures it appeared in, which is what distinguishes it from an anecdote.
- ThresholdMonetisation · Pricing · The price list · The tiersWhere the boundary sits — the point customers will cluster below.
- Customers affectedMonetisation · Pricing · The price list · The variationsHow widespread it is — often far more than assumed.
- Loss-making countMonetisation · Margin structure · The contribution analysis · The distributionHow many units contribute negatively.
- Volume thresholdMonetisation · Margin structure · The scale model · The step pointsThe point at which the step occurs.
- Number of holdersCore Competencies · Building · The absorption check · The holdingHow many people hold it, which is the crudest and best resilience measure.
- CountBusiness Assets · Asset register · The review record · The discrepanciesHow many, which gives the error rate.
- Handover countOperational Systems · Process design · The future-state design · The new flowHandovers before and after, which is the clearest single indicator of the redesign.
- Active usersOperational Systems · Tooling · The tool inventory · The costActual users rather than seats, which is a different number.
- Sample sizeOperational Systems · Standards and quality · The standard · The agreement testHow many outputs were double-assessed.
- Steps downstreamOperational Systems · Standards and quality · The check points · The placementThe distance between production and detection, which is the cost multiplier.
- OccurrencesOperational Systems · Standards and quality · The defect record · The patternHow many in the period, which is what makes it a pattern.
- WeightPartners · Partner selection · The selection criteria · The criteriaSet in advance, which is what stops the most recent impression dominating.
- LevelPartners · Governance · The escalation path · The levelsHow far up, since paths with too many levels go unused.
- RecurrencePartners · Value review · The performance record · The issuesHow many times this has happened, which is what indicates a structural cause.
- ParticipantsStakeholders · Engagement · The method · The participationHow many took part.
- Minimum orderSupply Chain · Sourcing · The total cost comparison · The priceWhich converts into inventory cost if it exceeds what is needed.
- ObservationsSupply Chain · Logistics · The lead time record · The actual timesHow many, since a spread needs data to be visible.
- QuantitySupply Chain · Inventory · The stock position · The quantitiesHow much is held.
- Safety stockSupply Chain · Inventory · The reorder rules · The safety stockThe buffer quantity.
- Reorder pointSupply Chain · Inventory · The reorder rules · The reorder pointThe trigger level.
- Order quantitySupply Chain · Inventory · The reorder rules · The reorder pointHow much is ordered, which is a separate decision.
- TierSupply Chain · Resilience · The dependency map · The tiersHow far up the chain.
- VolumeManufacturing Operations · Capacity planning · The demand plan · The volumesExpected units by period.
- Batch sizeManufacturing Operations · Production flow · The flow map · The operationsHow many move together, which sets downstream waiting.
- Queue sizeManufacturing Operations · Production flow · The flow map · The queuesHow much work is waiting here.
- WIP limitManufacturing Operations · Production flow · The WIP limit · The limitMaximum items allowed in the system or stage.
- Current WIPManufacturing Operations · Production flow · The WIP limit · The current WIPWork actually in the system.
- ThroughputManufacturing Operations · Production flow · The flow measure · The throughputUnits completed per period.
- Sample sizeManufacturing Operations · Quality management · The capability measure · The variationHow many units, which determines whether the spread is real.
- Recurrences sinceManufacturing Operations · Quality management · The root cause record · The verificationHow many times it happened again.
- OccurrencesManufacturing Operations · Maintenance · The downtime record · The repeatsHow many times, over what period.
- ControlsCompliance · Controls · The control set · The coverageHow many controls address it — zero and several are both worth attention.
- Sample sizeCompliance · Monitoring · The test record · The sampleHow many items were tested.
- ExceptionsCompliance · Monitoring · The test record · The resultHow many items failed.
Brand Core23 places
- Word countBrand promise · The promise · The commitment · The sentenceA crude check — growth across versions usually means a second promise has attached itself.
- InvocationsBrand promise · Deliverability · The cost to keep · The marginal costHow often it is actually invoked per period.
- OccurrencesBrand promise · Keeping it · The failure record · The causesHow many in the period.
- Exceptions grantedBrand Identity · Brand personality · The exclusions · The pressureHow many times it has been overruled, which is the erosion measure.
- Times grantedBrand Identity · Consistency · The approval route · The exception logHow often this kind of exception has been made.
- Items collectedBrand Identity · Consistency · The audit · The sampleHow many pieces were reviewed.
- OccurrencesBrand Identity · Consistency · The audit · The findingsHow many items showed it.
- Sample sizeBrand Value · Awareness · The recall measure · The promptedHow many were asked.
- Situations coveredBrand Value · Awareness · The situations · The coverageHow many the brand is retrieved for at a meaningful level.
- RankBrand Value · Awareness · The comparison · The relative positionPosition within the measured set.
- MentionsBrand Value · Associations · The association set · The elicitedHow many respondents raised it.
- Average positionBrand Value · Associations · The association set · The elicitedHow early it was mentioned, which indicates strength.
- Sample sizeBrand Perception · Measuring perception · The instrument · The sampleHow many, per audience.
- ResponsesBrand Perception · Measuring perception · The reading · The response rateHow many answers the figures rest on.
- Waves sustainedBrand Perception · Measuring perception · The reading · The movementHow many consecutive waves the movement has held.
- Sample sizeBrand Perception · Segment differences · The segments · The audiencesHow many, since each segment needs enough to stand alone.
- Exposures neededBrand Perception · Shifting perception · The disconfirming evidence · The exposureRoughly how many encounters before a belief updates.
- OrderBrand Perception · Shifting perception · The disconfirming evidence · The sequenceWhere it sits in the sequence.
- Word countBrand Narrative · The story · The narrative · The told versionA proxy for whether it will survive being retold.
- ParticipantsBrand Narrative · The story · The retelling test · The testHow many were asked to retell it.
- Distinct versionsBrand Narrative · The tellers · The variance check · The spreadHow many different stories are being told.
- Changes madeBrand Narrative · Evolution · The fixed parts · The authorityHow many times a fixed part has actually been changed.
- Surfaces affectedBrand Narrative · Evolution · The continuity cost · The direct costHow much material would need changing.
Vision Core10 places
- Word countVision Statement · The statement · The vivid description · The pictureA few hundred is the working range.
- FrequencyVision Statement · Reachability · The belief check · The reasonsHow many gave this reason.
- Decisions per yearVision Statement · What it rules out · The decisions settled · The patternHow often the vision actually decides something.
- RecurrenceVision Statement · What it rules out · The pressure · The sourcesHow many times this source has raised it.
- Consecutive yearsVision Statement · Progress · The review · The verdictHow many reviews have reached the same verdict.
- Revisions to dateVision Statement · Progress · The revision trigger · The authorityHow many times it has been changed.
- Distinct activitiesMission Statement · The statement · The activity · The verbHow many things the sentence is trying to cover.
- Jargon termsMission Statement · The statement · The activity · The plain language testHow many words require industry knowledge.
- Times proposedMission Statement · Scope · The boundary · The adjacentHow often it has come up, which indicates unresolved disagreement.
- ParticipantsMission Statement · Recognisability · The reading · The participantsHow many were asked in total.
Market Core58 places
- CountMarket Opportunities · Sizing · The build-up · The countHow many potential customers, on a stated definition.
- WeightMarket Opportunities · Opportunity assessment · The attractiveness · The criteriaSet before the opportunities are known.
- Credible competitorsMarket Opportunities · Opportunity assessment · The attractiveness · The intensityHow many serious players there are.
- ReopenedMarket Opportunities · The shortlist · The revisit · The reviewHow many rejections were revisited.
- DealsCompetitors · The competitor set · The set · The share of lossesHow many, since a percentage on a small base misleads.
- ChangesCompetitors · The competitor set · The set · The reviewHow many entries were added or removed.
- OccurrencesCompetitors · The competitor set · The share of losses · The patternHow many losses show it.
- WeightCompetitors · Capability comparison · The dimensions · The criteriaHow much it actually decides.
- VolumeCompetitors · Reading their strategy · The signals · The hiringHow many, which indicates seriousness.
- FiredCompetitors · Monitoring · The trigger · The false positivesHow many times in the period.
- Acted onCompetitors · Monitoring · The trigger · The false positivesHow many produced a decision.
- Current customersTarget Audience · Segmentation · The segments · The sizeHow many you already have.
- AddressableTarget Audience · Segmentation · The segments · The sizeHow many exist in total.
- Segment countTarget Audience · Segmentation · The segments · The countHow many segments exist.
- Distinctly treatedTarget Audience · Segmentation · The segments · The countHow many actually receive different treatment.
- SampleTarget Audience · The profile · The evidence · The sourcesHow many customers it rests on.
- Revenue rankTarget Audience · Segment value · The ranking · The two ordersWhere the segment sits by revenue.
- Contribution rankTarget Audience · Segment value · The ranking · The two ordersWhere it sits by contribution.
- Audience sizeTarget Audience · Where they are · The places · The concentrationHow large the place is in total.
- OrderCustomer Journey · The buying stages · The stages · The transitionsWhere it sits in the sequence.
- SampleCustomer Journey · The buying stages · The duration · The stage timeHow many opportunities the figure rests on.
- LostCustomer Journey · Drop-off · The losses · The volumeHow many leave at this stage.
- OccurrencesCustomer Journey · Drop-off · The reasons · The patternHow many departures cite it.
- CountCustomer Journey · Drop-off · The correct filtering · The good lossesHow many depart for this reason.
- MentionsCustomer Journey · What moves people forward · The evidence needed · The decisive evidenceHow many buyers cited it.
- Cost rankMarketing Channels · Channel economics · The payback · The comparisonWhere the channel sits by acquisition cost.
- Payback rankMarketing Channels · Channel economics · The payback · The comparisonWhere it sits by payback period.
- PositionMarketing Channels · The mix · The sequence · The orderWhere it sits in the sequence.
- Sum of attributedMarketing Channels · The mix · The interactions · The net effectTotal conversions claimed across all channels.
- ActualMarketing Channels · The mix · The interactions · The net effectTotal conversions that actually occurred.
- VolumeMarketing Channels · Testing and incrementality · The result · The differenceHow much activity the result rests on.
- VolumeContent Type · The formats · The inventory · The formatHow many per period.
- How many canContent Type · The formats · The inventory · The producersHow many people could produce this format.
- Can produceContent Type · The formats · The producers · The capabilityHow many people could make it.
- Formats presentContent Type · Job per format · The coverage map · The mapHow many pieces serve this cell.
- Volume through itContent Type · Job per format · The coverage map · The gapsHow many people pass this point.
- Formats presentContent Type · Job per format · The coverage map · The pile-upsHow many pieces serve it.
- Items waitingContent Type · Production · The constraint · The bottleneckHow many pieces are queued at any time.
- Rank changeContent Type · Reuse and lifespan · The lifespan · The budget implicationHow the format moves when ranked this way.
- Drop orderContent Calendar · The cadence · The floor · The drop orderWhere it sits in the sequence of what goes first.
- Their slot countContent Calendar · The plan · The slots · The ownerHow many slots this person holds in the period.
- Times runContent Calendar · Seasonal moments · The record · The decisionHow many years it has been done.
- Possible outputContent Calendar · Capacity · The available capacity · The conversionHow many pieces the available hours support.
- Planned outputContent Calendar · Capacity · The available capacity · The conversionHow many the calendar contains.
- Approvals per periodContent Calendar · Capacity · The available capacity · The approval capacityHow many pieces can be reviewed and signed off.
- Items waitingContent Calendar · Capacity · The constraint · The queueHow many pieces are queued there.
- Pieces heldContent Calendar · Capacity · The buffer · The reserveHow many finished pieces are in reserve.
- Times usedContent Calendar · Capacity · The buffer · The usageHow often the reserve was drawn on.
- CustomersSales Channels · Route to market · The routes · The volumeHow many arrive through this route.
- BreachesSales Channels · Channel conflict · The mechanism · The price disciplineHow often the floor has been broken.
- Breaches per periodSales Channels · Channel conflict · The mechanism · The consequenceHow often it happens.
- Similar casesSales Channels · Channel conflict · The arbiter · The precedentsHow often this kind recurs, which indicates a rule problem.
- LengthSales Channels · Enablement · The essentials · The summaryHow long it is, which determines whether it is read.
- FrequencySales Channels · Enablement · The difficult questions · The questionsHow often it comes up.
- Partners with same errorSales Channels · Enablement · The comprehension check · The accuracyHow many share it, which points at the material.
- Revenue rankSales Channels · Channel performance · The contribution · The rankingWhere the route sits by revenue.
- Contribution rankSales Channels · Channel performance · The contribution · The rankingWhere it sits by contribution.
- RankSales Channels · Channel performance · The management cost · The ratioWhere the route sits against the others on this measure.
Data Core37 places
- Measures in itKPI management · Choosing what to measure · The balance · The perspectivesHow many of the set sit here.
- CapKPI management · Choosing what to measure · The chosen set · The capMaximum measures at this level.
- Current countKPI management · Choosing what to measure · The chosen set · The capHow many there actually are.
- Consecutive readingsKPI management · Targets and thresholds · The variation band · The signal ruleHow many are needed for a run to count.
- Reactions to noiseKPI management · Targets and thresholds · The variation band · The false alarmsHow many past responses were to movement inside the band.
- Times firedKPI management · Targets and thresholds · The action threshold · The adherenceHow often the threshold was crossed.
- Times acted onKPI management · Targets and thresholds · The action threshold · The adherenceHow often the response happened.
- Periods without exceptionKPI management · The review · The exceptions · The skippedHow long it has been quiet.
- How many couldData Collection · The sources · The maintenance · The dependencyHow many people could do it.
- DiscrepanciesData Collection · Instrumentation · The tracking plan · The currencyHow many differences were found.
- Times askedData Collection · Instrumentation · The gaps · The questionHow often it has come up.
- Sample sizeData Collection · Data quality · The measures · The accuracyHow many were checked.
- SamplePerformance Analysis · Reading the result · The finding · The resultWhat the result rests on.
- Findings checkedPerformance Analysis · Reading the result · The confidence · The calibrationHow many were followed up.
- ElementsReporting · What gets reported · The inventory · The contentHow many distinct things it shows.
- Periods shownReporting · Dashboards · The comparison · The contextHow much history.
- Consecutive periodsReporting · Dashboards · The variation · The noise guardHow many readings before flagging.
- Readers who named an actionReporting · Dashboards · The removals · The testHow many could say what they would do.
- Element countReporting · Dashboards · The removals · The sizeHow many things it shows.
- Previous countReporting · Dashboards · The removals · The sizeWhat it was at the last review.
- FrequencyReporting · Distribution · The route · The alertingHow often it fires per period.
- OpensReporting · Whether it is read · The usage · The opensHow many times it was accessed.
- Distinct usersReporting · Whether it is read · The usage · The opensHow many people opened it.
- InteractionsReporting · Whether it is read · The usage · The engagementWhether they filtered, drilled or exported.
- Never openedReporting · Whether it is read · The usage · The distributionHow many artefacts had no access at all.
- ObjectionsReporting · Whether it is read · The unread · The retirementHow many people asked for it back.
- TotalReporting · Whether it is read · The estate size · The countHow many artefacts exist.
- At last reviewReporting · Whether it is read · The estate size · The countWhat it was previously.
- AddedReporting · Whether it is read · The estate size · The flowNew artefacts in the period.
- RemovedReporting · Whether it is read · The estate size · The flowArtefacts retired.
- EscalationsData Governance · Ownership · The custodian · The escalationHow often it has been needed.
- LookupsData Governance · Definitions and lineage · The definition set · The findabilityHow often it is actually consulted.
- Step orderData Governance · Definitions and lineage · The lineage · The pathWhere it sits in the path.
- CountData Governance · Definitions and lineage · The lineage · The impactHow many would be affected by a change.
- RemovedData Governance · Access · The review · The findingsHow many grants were revoked.
- How commonData Governance · Access · The workarounds · The behaviourHow widespread the behaviour is.
- Records deletedData Governance · Retention and deletion · The mechanism · The verificationHow much was removed in the period.
Omni Core72 places
- OrderCustomer Journey Mapping · Mapping the journey · The stages · The sequenceWhere it sits in the sequence.
- RankCustomer Journey Mapping · Moments that matter · The priorities · The shortlistPriority order.
- Customers affectedCustomer Journey Mapping · Moments that matter · The priorities · The valueHow many experience this moment.
- Volume per periodCustomer Journey Mapping · Channel handovers · The handovers · The frequencyHow often it happens.
- Handovers per journeyCustomer Journey Mapping · Channel handovers · The handovers · The totalHow many a typical customer passes through.
- Previous countCustomer Journey Mapping · Channel handovers · The handovers · The totalWhat it was before the last redesign.
- RepetitionsCustomer Journey Mapping · Channel handovers · The context loss · The repetitionHow many times a customer restates the same thing.
- Failures avoidedCustomer Journey Mapping · Channel handovers · The removals · The savingHow often this handover currently goes wrong.
- QuestionsCustomer Feedback · Gathering it · The instrument · The lengthHow many are asked.
- ResponsesCustomer Feedback · Gathering it · The coverage · The respondentsHow many the findings rest on.
- VolumeCustomer Feedback · Gathering it · The unsolicited · The sourcesHow much arrives per period.
- VolumeCustomer Feedback · Reading the signal · The categories · The setHow many comments fall here per period.
- MentionsCustomer Feedback · Reading the signal · The weighting · The frequencyHow many times it appears.
- RankCustomer Feedback · Reading the signal · The weighting · The priorityWhere the theme sits.
- Rank by loudnessCustomer Feedback · Reading the signal · The weighting · The priorityWhere it would sit if ranked by how loudly it is raised.
- Sample sizeCustomer Feedback · Reading the signal · The verbatim sample · The sampleHow many are read.
- VolumeCustomer Feedback · Routing · The destinations · The unownedHow much feedback it receives.
- Examples includedCustomer Feedback · Routing · The handoff · The contentHow many actual comments are passed on.
- Periods raisedCustomer Feedback · Routing · The outcome · The recurrenceHow many times it has been routed.
- ReachedCustomer Feedback · Closing the loop · The collective report · The reachHow many customers see it.
- VolumeCustomer Support · Getting help · The routes · The channelsHow much arrives this way.
- StepsCustomer Support · Getting help · The effort · The stepsHow many actions are required.
- Information requestedCustomer Support · Getting help · The effort · The stepsHow much the customer has to supply.
- AbandonedCustomer Support · Getting help · The abandoned · The volumeHow many attempts ended without help.
- CompletedCustomer Support · Getting help · The abandoned · The volumeHow many reached help.
- ClosedCustomer Support · Resolution · The definition · The gapHow many cases were closed.
- Confirmed resolvedCustomer Support · Resolution · The definition · The gapHow many the customer confirmed.
- Repeats per periodCustomer Support · Resolution · The repeat rate · The costHow many occur.
- Question volumeCustomer Support · Self-service and knowledge · The content · The articlesHow often that question is asked.
- Low-value articlesCustomer Support · Self-service and knowledge · The content · The coverageHow many cover rarely-asked questions.
- PositionCustomer Support · Self-service and knowledge · The findability · The searchWhere it appears in the results.
- Words to answerCustomer Support · Self-service and knowledge · The findability · The structureHow far in the answer is.
- VisitsCustomer Support · Self-service and knowledge · The deflection · The rateHow many the rate rests on.
- OccurrencesCustomer Support · Self-service and knowledge · The deflection · The failuresHow often this pairing happens.
- Contacts avoidedCustomer Support · Self-service and knowledge · The deflection · The valueHow many were deflected per period.
- People spoken toCustomer Support · Escalation · The context transfer · The continuityHow many the customer deals with.
- RepetitionsCustomer Support · Escalation · The context transfer · The continuityHow often they restate the problem.
- EscalationsCustomer Support · Escalation · The time limit · The preventionHow many in the period.
- Participants affectedUI and UX Optimization · Understanding use · The observation · The observationsHow many did the same thing.
- Of how manyUI and UX Optimization · Understanding use · The observation · The recurrenceHow many participants showed it.
- VolumeUI and UX Optimization · Understanding use · The analytics · The drop pointsHow many people pass through.
- FrequencyUI and UX Optimization · Understanding use · The analytics · The anomaliesHow often it happens.
- Places affectedUI and UX Optimization · Design decisions · The decision · The scopeHow many uses a change would touch.
- Available volumeUI and UX Optimization · Testing changes · The power · The calculationHow many users per period.
- Tests runUI and UX Optimization · Testing changes · The result · The recordHow many the rate rests on.
- Criteria failingUI and UX Optimization · Accessibility · The standard · The levelHow many are not met.
- Issues foundUI and UX Optimization · Accessibility · The testing · The automatedHow many it catches.
- VariantsPersonalization · What is personalised · The inventory · The variantsHow many versions exist.
- ReviewedPersonalization · What is personalised · The inventory · The variantsHow many anyone has actually looked at.
- Variants affectedPersonalization · What is personalised · The maintenance · The update costHow many have to be updated.
- UntestedPersonalization · What is personalised · The maintenance · The testingHow many combinations nobody has seen.
- SamplePersonalization · The signals · The accuracy · The rateHow many the measurement rests on.
- Times raisedPersonalization · The limits · The exclusions · The pressureHow often the exception has been proposed.
- ComplaintsPersonalization · The limits · The visibility · The receptionHow many raise it.
- Times testedPersonalization · The limits · The reasoning · The ownerHow often it has been challenged.
- Removed at last reviewPersonalization · Whether it works · The decision · The review cycleHow many were retired.
- AskedLoyalty Programs · The mechanism · The comprehension · The testHow many members were asked.
- Support contactsLoyalty Programs · The economics · The cost · The running costHow many contacts the programme generates.
- Points outstandingLoyalty Programs · The economics · The liability · The outstandingHow much is earned and unredeemed.
- SizeLoyalty Programs · Behaviour change · The control · The groupHow many are in it.
- How manyLoyalty Programs · Winding down · The honouring · The exceptionsHow many members are affected.
- ComplaintsLoyalty Programs · Winding down · The explanation · The reactionHow many members objected.
- StepsOmnichannel Integration · One identity · The customer route · The mechanismHow much effort it takes.
- InteractionsOmnichannel Integration · Continuity of state · The carried context · The depthHow many previous contacts are visible.
- VolumeOmnichannel Integration · Continuity of state · The carried context · The crossingsHow many customers make this transition.
- Clicks to reachOmnichannel Integration · Continuity of state · The visibility · The surfaceHow much effort seeing it takes.
- Average repetitionsOmnichannel Integration · Continuity of state · The repetition measure · The rateHow many times, where it happens.
- FrequencyOmnichannel Integration · Channel parity · The capability map · The tasksHow often it is attempted.
- Customers affectedOmnichannel Integration · Channel parity · The capability map · The gapsHow many encounter it.
- Customers affectedOmnichannel Integration · Channel parity · The strandings · The casesHow many encounter it.
- Support contactsOmnichannel Integration · Channel parity · The strandings · The costHow many contact support instead.
- Customers affectedOmnichannel Integration · The seams · The cost · The volumeHow many hit this seam per period.
Time Core25 places
- Items completeProject management · Running it · The progress measure · The completedHow many are finished and verified.
- Total itemsProject management · Running it · The progress measure · The completedHow many there are.
- Comparable projectsProject management · Closing · The record · The reference classHow many similar ones are recorded.
- AskedMarket Timing · Market readiness · The problem awareness · The recognitionHow many were interviewed.
- StepsGolden Opportunities · Recognising them · The route · The channelHow many people it passes through.
- Raises per periodGolden Opportunities · Recognising them · The route · The responseHow often the route is used.
- OrderGolden Opportunities · Qualifying · The questions · The killersWhere it sits in the sequence.
- Times defaultedGolden Opportunities · Qualifying · The deadline · The fallbackHow often opportunities lapse without a decision.
- Requests declinedGolden Opportunities · Capacity to act · The reserve · The protectionHow often it has been protected.
- Times usedGolden Opportunities · Capacity to act · The authority · The testHow often the authority has been exercised.
- Decisions reviewedGolden Opportunities · The record · The review · The patternHow many the pattern rests on.
- RebaselinesContingency Planning · Slippage · The history · The baselineHow many times it was reset.
- RatioContingency Planning · Slippage · The ratio · The figureActual over planned.
- Based onContingency Planning · Slippage · The ratio · The figureHow many pieces of work.
- RatioContingency Planning · Slippage · The ratio · The splitThe ratio for that category.
- SampleContingency Planning · Slippage · The ratio · The splitHow many observations it rests on.
- FrequencyContingency Planning · Slippage · The usual suspects · The sourcesHow often it is involved.
- ReleasesContingency Planning · Buffers · The reserve · The ownerHow often it has been drawn on.
- MissedContingency Planning · Decision points · The date · The diarisingHow many decision points have passed unnoticed.
- DeferralsContingency Planning · Decision points · The decision · The deferralHow many times the decision was postponed.
- Years observedYear Wheel · The cycle · The demand cycle · The stabilityHow much history the shape rests on.
- Years recurringYear Wheel · The cycle · The collisions · The costHow long it has been happening.
- Exceptions grantedYear Wheel · Fixed points · The freeze periods · The exceptionsHow many got through.
- Decisions takenYear Wheel · The review rhythm · The cadences · The decisionsHow many are actually made.
- CancelledYear Wheel · The review rhythm · The adherence · The occurrenceHow many did not.
Every attribute type in the framework is listed in the attribute library.