Self-service and knowledge · The findability · Element
The speed
How long finding the answer takes.
The part
What it is
Compared with how long asking a person takes. Self-service that is slower is not used, whatever it cost to build.
Measured by asking someone unfamiliar to find an answer and timing it.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.