Continuity of state · The repetition measure · Element
The what
What customers have to repeat.
The part
What it is
Identity, the problem, what has been tried, and what they were told. The last is the most damaging.
Knowing which makes the fix specific rather than a general integration ambition.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.