Communication · The expectation set · Element
The stated expectation
What the promise explicitly leads customers to expect.
The part
What it is
The literal reading, including the reading a customer inclined to be generous with themselves would take.
Ambiguity here is not neutral: it will be resolved in the customer’s favour at the moment it matters.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.