Awareness · The recall measure · Element
The gap
The distance between recognition and recall.
The part
What it is
A wide gap means the brand is familiar and not linked to the situations that produce demand. That is a distinctiveness problem rather than a reach problem.
A narrow gap at a low level means the brand is simply not known, which is a reach problem and costs more to fix.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the recall measure
The unprompted
Who names the brand without being shown it.
LearnThe prompted
Who recognises the brand when shown it.
Learn