Personas · The situation · Element
The context
What their working situation is.
The part
What it is
What they are responsible for, what they are measured on, and what a normal week contains.
Assembled from interviews rather than assumed, because the internal assumption is usually a flattering caricature.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
Segment
Which segment this persona sits inside. A persona without one is a character rather than a type.
Reference shared type
The other elements in the situation
The constraints
What limits what they can do.
LearnThe current solution
What they do about the problem today.
Learn