Market Core · Competitors · Module

Capability comparison

What each rival can actually do, on the dimensions customers weigh — assessed from evidence, including where they are better.

The idea

How it works

Comparisons drawn on dimensions the organisation chose show the organisation ahead and predict nothing. The dimensions have to be the ones customers actually weigh, which requires asking them.

A comparison with no entries where a rival is better has not been made honestly, and everyone reading it knows that, which is why internal comparisons are rarely believed by the people who have to sell against them.

Working with it

In practice

  1. 01

    Use the customer’s dimensions

    Take the criteria from won and lost deals rather than from a product roadmap.

  2. 02

    Record where rivals are better

    A comparison with no losses is a marketing document. Sales already know the truth.

  3. 03

    Assess capability, not output

    What they could do next matters more than what they currently ship.

  4. 04

    Keep an internal version

    The honest comparison is a working document. Publishing it is a separate decision and usually the wrong one.

One level in

The components of capability comparison

A component is something that exists afterwards which did not exist before — a deliverable or a mechanism, not an intention.

  1. The dimensions

    What customers actually weigh, drawn from real decisions.

    Learn
  2. The comparison

    How each rival stands on each dimension, including where they lead.

    Learn
  3. The evidence

    What each assessment rests on, since reputation is not evidence.

    Learn

A comparison with no entries where a rival is better has not been made honestly, and sales already know it.