Pillars · The pillars · Element
The question
What the pillar answers for the reader.
The part
What it is
A pillar stated as a subject is written for the organisation. Stated as the question someone is actually asking, it is written for the audience, and the second version makes commissioning obvious.
Where no real question can be named, the pillar is usually a product category wearing a coat.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
Source
Where the question was observed — support, sales calls, search — rather than assumed.
Source shared type
The other elements in the pillars
The subject
The pillar itself, in its agreed wording.
LearnThe exclusion
What the pillar rules out.
Learn