The escalation

What the channel does when it cannot answer.

The part

What it is

A named person, reachable quickly. Without one, the partner guesses, and the guess is a commitment the organisation has to honour.

Response time matters: an answer arriving after the meeting is not an answer.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.

Escalate to
Who can answer.
Person shared type
Response time
How quickly, which determines whether it is used.
Duration shared type
What not to guess
Which topics the channel must not improvise on.
Text shared type