Closing the loop · The individual response · Element

The timing

How quickly they hear back.

The part

What it is

Within days rather than weeks. A reply arriving a month later has lost most of its effect and some of its credibility.

An immediate acknowledgement followed by a substantive reply later works well and is easy to automate in part.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.