Channel handovers · The handovers · Element
The total
How many handovers a typical customer experiences.
The part
What it is
A single number that describes the journey’s coordination load, and that can be tracked as it is reduced.
Most organisations are surprised by it, because no single team sees more than two.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the handovers
The points
Where the customer is handed over.
LearnThe frequency
How many customers pass through each.
Learn