Mapping the journey · The internal activity · Element
The systems
What the activity depends on.
The part
What it is
Systems, third parties and other teams. Each is a dependency that can delay the stage.
Third parties in particular introduce delays the organisation cannot control and frequently cannot see.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the internal activity
The visible
What the organisation does that the customer can see.
LearnThe invisible
What happens behind the line of visibility.
Learn