Getting help · The effort · Element
The measure
What customers say about the effort.
The part
What it is
A single question after resolution about how much effort it took. It is more predictive than satisfaction and easier to act on.
Tracked by channel, since effort varies enormously between them.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.