Getting help · The effort · Element
The verification
What the customer has to prove before being helped.
The part
What it is
Security requirements are legitimate and are frequently applied at a level disproportionate to what is being asked.
Verifying identity to answer a general question is a common and avoidable source of effort.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.