Getting help · The routes · Element
The mismatch
Where customers use the wrong route.
The part
What it is
Urgent problems arriving by email and simple questions taking up phone time. Both indicate that the routing guidance is not working.
Usually the fix is availability rather than instruction: people use the fastest route regardless of what it is designed for.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.