Getting help · The routes · Element
The channels
What routes exist.
The part
What it is
Phone, chat, email, form, in-product and in-person. Each has a different cost, speed and suitability.
Including the unofficial ones: replying to a marketing email, contacting a salesperson, or messaging someone on social media.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.