Getting help · The routes · Element
The suitability
What each route is for.
The part
What it is
Urgent, complex, simple or sensitive. A complex problem in a channel designed for simple ones produces a bad experience for both sides.
Published, so customers can choose correctly rather than by guessing.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.