The gap

The difference between closure and resolution.

The part

What it is

Measured by comparing closure counts with confirmed resolutions. The gap is usually larger than expected and is entirely invisible in standard reporting.

A large gap means the function is being managed on a measure that does not describe the outcome.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.