Winding down · The honouring · Element
The cost comparison
What honouring costs against what it saves.
The part
What it is
The saving from forfeiting is knowable; the cost in relationship and reputation is not, and it is systematically underestimated.
For most programmes the saving is small relative to the value of the affected customers.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.