Keeping it · The failure record · Element
The causes
Why the promise failed, in categories that can be counted.
The part
What it is
Capacity, supplier, system, human error or a promise that was always too wide. The last is the one nobody wants to record and the most important.
Repeat causes are structural and belong back in deliverability rather than in this record.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the failure record
The failure definition
What counts as the promise not being kept.
LearnThe rate
How often the promise fails, per period.
Learn