Keeping it · The failure record · Element
The failure definition
What counts as the promise not being kept.
The part
What it is
Written so that someone could apply it without a judgement call, and agreed before the first difficult case rather than during it.
Where the definition requires interpretation, the interpretation will be generous to the organisation, consistently.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the failure record
The rate
How often the promise fails, per period.
LearnThe causes
Why the promise failed, in categories that can be counted.
Learn