Incident response · The incident definition · Element

The raising route

How someone reports a possible incident, and how easy that is.

The part

What it is

The route must be usable by whoever notices, which is frequently someone junior and outside working hours.

A culture where raising something that turns out to be nothing is treated as a mistake produces incidents that are recognised late.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.