Incident response · The incident definition · Element
The raising route
How someone reports a possible incident, and how easy that is.
The part
What it is
The route must be usable by whoever notices, which is frequently someone junior and outside working hours.
A culture where raising something that turns out to be nothing is treated as a mistake produces incidents that are recognised late.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
Response time
How quickly the raiser gets an answer, which determines whether the route is used again.
Duration shared type
The other elements in the incident definition
The definition
What qualifies as an incident.
LearnThe severity levels
How incidents are graded, and what each level triggers.
Learn