Protecting · The erosion watch · Element
The indicators
What would move first if the competence were weakening.
The part
What it is
Leading indicators are behavioural rather than financial. Escalation rate, cycle time and the number of people who can handle the hard cases move well before results do.
One or two indicators per competence is enough. A larger set produces a report nobody reads.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
Current reading
Where it stands now, which is what a later reading is compared against.
Measure shared type
The other elements in the erosion watch
The watcher
Who checks the indicators, and how often.
LearnThe trigger
The reading at which something happens, agreed in advance.
Learn