Retention and engagement · The engagement read · Element
The response
What was done as a result, and what was deliberately not done.
The part
What it is
Acting on one or two things visibly does more for the next round than acting on nine invisibly.
Saying what will not change, and why, is more credible than silence and considerably more credible than a plan that never appears.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
Action
What changed, stated specifically enough that people can recognise it happening.
Text shared type