HR · Retention and engagement · Component
The engagement read
What people say about working here, gathered in a way that permits an honest answer and followed by something visible.
The deliverable
What it is
A survey run without a visible response teaches people that answering changes nothing, and the next round measures that lesson rather than the workplace.
The score matters less than its movement and its distribution. A stable average frequently conceals one team improving and another deteriorating.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The instrument
What is asked, how often, and under what guarantee of anonymity.
3 attributes: Question · Frequency · Minimum group size
LearnThe result
The scores, with response rate and distribution rather than only an average.
3 attributes: Score · Response rate · Distribution shape
LearnThe response
What was done as a result, and what was deliberately not done.
3 attributes: Action · Not doing · Owner
Learn
Respond visibly to one or two things. Nine invisible actions teach people that answering changes nothing.
The other components in retention and engagement
The turnover record
Who left, when, and from where — segmented, because the total tells you almost nothing.
LearnThe exit findings
What departing people said, aggregated across departures — because the pattern is the finding, not the individual conversation.
Learn