Quality management · The root cause record · Element
The investigation
How the cause was established, and what was found.
The part
What it is
Repeated questioning of why is adequate for most cases and does not require a formal method.
What matters is stopping at a cause that can actually be changed rather than at one that assigns responsibility.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the root cause record
The corrective action
What was changed to stop the cause recurring.
LearnThe verification
Whether the defect stopped recurring.
Learn