Quality management · The root cause record · Element
The corrective action
What was changed to stop the cause recurring.
The part
What it is
Actions that depend on people being more careful are not corrective actions; they are a restatement of the problem.
The durable ones change the process, the tooling or the check placement so the defect becomes harder to produce.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the root cause record
The investigation
How the cause was established, and what was found.
LearnThe verification
Whether the defect stopped recurring.
Learn