Governance · The escalation path · Element
The resolution record
What was escalated, and how it was resolved.
The part
What it is
The pattern in escalations is informative: repeated escalation on the same topic means the agreement is wrong rather than the people.
It is also the honest input to the value review, which otherwise relies on how the relationship feels.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
Time to resolve
How long it took, which is the practical measure of whether the path works.
Duration shared type
The other elements in the escalation path
The levels
Who sits at each level of escalation, on both sides.
LearnThe trigger
What causes an escalation, agreed by both sides.
Learn