Governance · The escalation path · Element
The levels
Who sits at each level of escalation, on both sides.
The part
What it is
Two levels above the owners is usually sufficient. More produces a process nobody uses.
The names matter more than the titles, because escalation depends on someone actually taking the call.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the escalation path
The trigger
What causes an escalation, agreed by both sides.
LearnThe resolution record
What was escalated, and how it was resolved.
Learn