Governance · The escalation path · Element
The trigger
What causes an escalation, agreed by both sides.
The part
What it is
A time-based trigger — unresolved after two weeks — works better than a judgement-based one, because judgement defers.
Agreeing the trigger in advance also removes the interpersonal difficulty of being the one who escalates.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the escalation path
The levels
Who sits at each level of escalation, on both sides.
LearnThe resolution record
What was escalated, and how it was resolved.
Learn