The service levels

The standards attached to ongoing obligations.

The part

What it is

A service level needs a measure, a target, a measurement period and a consequence. Missing any of the four makes it decorative.

Consequences that are trivial relative to the impact of failure are a way of pricing the failure rather than preventing it.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.

Standard
The level committed to, in a unit both sides can measure.
Measure shared type
Measured over
The window, which changes the meaning of the number considerably.
Period shared type
Consequence
What follows a miss, which is what makes the level real.
Text shared type