Stakeholders · Expectations · Component
The conflict register
Where stakeholder expectations are genuinely incompatible, recorded rather than resolved on paper.
The deliverable
What it is
Stakeholder expectations conflict as a matter of course. Registers that resolve every conflict into a shared objective have described an organisation that does not exist.
Recording the conflict is what allows a decision to be made about it, and what makes clear who is bearing the cost of that decision.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The conflict
Which expectations are incompatible, and in what way.
3 attributes: Expectations · Conflict level · Type
LearnThe unserved
Which stakeholder is not being satisfied, and whether they know.
3 attributes: Stakeholder · Informed · Likely response
Learn
Every resolved conflict leaves someone unserved. Name them, and record whether they have been told.