Stakeholders · Expectations · Component
The expectation record
What each stakeholder says they expect, in their own words, with the date it was established.
The deliverable
What it is
Expectations recorded without being asked for are projections, and they tend to be flattering, convenient and wrong under pressure.
The date matters because expectations move. One established three years ago describes a relationship that no longer exists.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The stated expectation
What the stakeholder said, recorded in their wording.
3 attributes: Expectation · Stakeholder · Source
LearnThe establishment
How and when the expectation was established.
3 attributes: Established · Context · Recorded by
LearnThe response position
Whether the organisation intends to meet the expectation.
3 attributes: Position · Communicated · Reason
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Mark inferred expectations as inferred. Blended with stated ones, they become your own priorities in someone else’s name.
The other components in expectations
The interest analysis
The underlying interest behind each stated position — which is where agreement becomes possible.
LearnThe conflict register
Where stakeholder expectations are genuinely incompatible, recorded rather than resolved on paper.
Learn