Competitors · The competitor set · Component

The share of losses

Where demand actually goes when it does not come to you — the most reliable description of the real competitor set.

The deliverable

What it is

Loss data sits with the sales function and is rarely read by anyone thinking about competition. It is the cheapest competitive intelligence available and the least used.

The number that matters is share of losses rather than count, because a competitor taking a third of what you lose is a strategic problem regardless of their size.

One level in

What it is made of

Each element is a constituent part of the component. Follow one to see the attributes it carries.

  1. The outcome

    What happened to each lost opportunity.

    3 attributes: Outcome · Lost to · Value

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  2. The stated reason

    Why the buyer says they chose otherwise.

    3 attributes: Buyer’s reason · Internal reason · Asked

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  3. The pattern

    What recurs across losses.

    3 attributes: Pattern · Occurrences · Routed to

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Price is the most common answer to why a buyer chose otherwise, and the least accurate. It is the polite one.