Resolution · The confirmation · Element
The answer
What customers say.
The part
What it is
Solved, partly solved or not solved. The middle category is the informative one and is usually absent from internal measures entirely.
Broken down by case type and by agent, since both vary.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.