Resolution · The confirmation · Element
The follow-up
What happens when the answer is no.
The part
What it is
Reopening automatically rather than requiring the customer to contact again. A customer who has said it is not solved should not have to start over.
This is the single most valuable use of the confirmation question and is frequently not implemented.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.