Self-service and knowledge · The content · Element
The articles
What has been written.
The part
What it is
Mapped against the question volume so that coverage of the common questions is visible.
Coverage of the top twenty questions matters more than the total count of articles.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.