Self-service and knowledge · The content · Element

The currency

Whether the content is still correct.

The part

What it is

Wrong documentation is worse than none, because it is trusted and produces a contact anyway with additional frustration.

Articles should have an owner and a review date, particularly those covering things that change.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.