Self-service and knowledge · The content · Element
The currency
Whether the content is still correct.
The part
What it is
Wrong documentation is worse than none, because it is trusted and produces a contact anyway with additional frustration.
Articles should have an owner and a review date, particularly those covering things that change.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the content
The articles
What has been written.
LearnThe coverage
Which questions are covered and which are not.
Learn