Self-service and knowledge · The content · Element
The coverage
Which questions are covered and which are not.
The part
What it is
The uncovered high-volume questions are the writing plan, and the list is usually short.
The covered low-volume ones are where effort has gone and where it produces little.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.