The cost

How many customers hit each and what it costs when they do — because that is what decides which seams are worth closing.

The deliverable

What it is

Seams are prioritised internally by how untidy they look and should be prioritised by how much they cost.

The cost is volume multiplied by consequence, and consequence includes support contacts, abandonment and the occasional departure.

One level in

Each element is a constituent part of the component. Follow one to see the attributes it carries.

The volume
How many customers encounter it.
3 attributes: Customers affected · Of journeys · Source
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The consequence
What happens when they hit it.
3 attributes: Consequence · Cost per occurrence · Escalates
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The closing cost
What fixing it would take.
3 attributes: Cost to close · Type of cost · Payback
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Seams are prioritised internally by how untidy they look. They should be prioritised by what they cost.

Where the boundaries are visible to the customer — the list that turns integration into a backlog.

Seams the organisation has decided not to close — recorded explicitly, so they stop being raised at every review.