The signals · The correction · Element

The visibility

Whether the customer can see what is assumed.

The part

What it is

A preferences page showing what the organisation believes, in plain terms rather than as internal category names.

Visibility alone reduces the discomfort substantially, even where nothing is changed.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.