Market readiness · The existing spending · Element

The dissatisfaction

How they feel about what they currently pay for.

The part

What it is

Resented spending is displaceable; tolerated spending is not. The difference matters more than the amount.

Established by asking what they would change about the current arrangement.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.