Mission Statement · Keeping it current · Component

The explanation

What changed and why, in a form that can be given to anyone who asks — because people notice, and being unable to explain it is worse than the change.

The deliverable

What it is

Long-standing employees, customers and partners notice when the mission changes, and they draw a conclusion about whether the organisation knows what it is doing.

A short account of what changed and why turns that conclusion from doubt into information, and it costs an afternoon.

One level in

What it is made of

Each element is a constituent part of the component. Follow one to see the attributes it carries.

  1. The account

    What is said about the change.

    3 attributes: Account · What stayed the same · Issued

    Learn
  2. The audiences

    Who is told, and how.

    3 attributes: Audience · Order · Emphasis

    Learn
  3. The previous version

    How the old mission is treated.

    3 attributes: Treatment · Where kept · What it got right

    Learn

Tell employees before anything external. Finding out from the website is what produces the reaction you were avoiding.